IT Service Management Systems and ITIL Implementation (ISO 20000-1:2011)

10 Weeks 1 Assignments
Up to 50 verified hours contribute towards CPD Points

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ISO 20000-1:2011 includes only the products and services required to cut out unnecessary costs. The standard allows IT service provider organisations to achieve conformance to a service management system.

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It aligns to the IT infrastructure library (ITIL) best practice framework. It helps external IT service providers to become a competitive differentiator for delivery of IT services.

What you will learn:

  • The key processes required for an IT Service Management System (SMS)
  • The benefits of an ISO 20000 IT SMS
  • How to integrate an ISO 20000 compliant SMS with other management systems in the service provider’s organisation
  • How to adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards
  • What to do next in the organisation
  • How to utilise the set of Generic ISO 20000-1:2011 Service Management Templates

Where this course could take you:

Here are some career opportunities this short course will help you work towards:
  • Internal Auditor
  • Management Rep
  • Information Service Management Officer
  • Qualification is internationally recognised, you can work in any industry.

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